Refunds & cancellation

Free access requests

Requesting access through our website is free and does not start a paid subscription. No payment is taken for the request, so there is no charge to refund.

Software subscriptions

If you purchase a software subscription, you may request a refund of your first subscription payment within 14 days of that payment. An approved full refund ends access to the refunded paid service.

You may cancel future renewals at any time by emailing hello@possible.computer before the next renewal. Cancellation takes effect at the end of the current paid period, and access continues until then. Payments for periods already started are not otherwise prorated, except where required by law or where a refund is due for a service issue.

Your request takes effect according to when we receive it, not when we reply. We will confirm the cancellation. If a renewal is charged after we received a valid request to stop it, we will refund that charge.

One-off digital reports

For a digital report purchased separately from a subscription or commissioned project, you may request a refund within 14 days of payment. Non-delivery, an incorrect charge or a report materially different from its description can also be raised under the service problem process below. Your statutory rights are unaffected.

Commissioned research and analysis

If you commission research or analysis, you may cancel before work begins for a full refund. Once work has begun, you pay for work already performed and any non-cancellable third-party costs you approved in advance. Any remaining prepaid amount is refunded.

We will explain the cancellation calculation using the agreed scope and pricing. A useful investigation may find that a route does not work; that finding is not itself a failure to deliver when the agreed investigation and deliverables have been completed.

Non-delivery, service problems or duplicate charges

If we cannot provide the agreed service, we will offer a revised delivery arrangement or a refund for the undelivered portion. Duplicate or incorrect charges will be investigated and corrected. If something has gone wrong, tell us what was expected and what happened so we can assess an appropriate remedy.

How to request help

Email hello@possible.computer. Include the purchase email, receipt or invoice reference, and whether you are requesting cancellation, a refund or a billing correction. Do not send your full card details.

We will review your request and explain the outcome, including any calculation for work already performed. If we need more information, we will tell you what is needed. A request made within a refund window remains in time while we review it.

Approved refunds will be returned to the original payment method where possible. We will confirm when a refund is issued; the time until it appears depends on your payment provider.

Disputes and your rights

We welcome the opportunity to investigate a billing concern directly. Contacting us is not a condition of exercising your rights with your payment provider. Nothing in this policy limits any cancellation, refund or other rights that apply under the law.

This policy applies to the relevant service when you purchase it. See your order for the service, price, billing period and delivery commitments. Where consumer law provides a longer cancellation period or a different remedy, those rights take priority.